Cancellation Policy

Anyone who has booked and paid for a TrueRapport singles event has the right to cancel their booking by sending an email to support@truerapport.com requesting a booking cancellation, subject to the terms outlined below.

Our cancellation policy is dependent on the time of cancellation before the event as follows:

Notice period

Refund

Cancellation Fee

Before cut off date for Registration Profile

Yes

5.00 Cancellation Fee

After Registration Profile cut off date

No

No

We will refund fees paid in accordance with the notice period terms stated above. If the cancellation request is made after the cut off date for the Registration profile of the event (usually 1 week before the date of the event), no refund will be available.

We will make every effort to hold events at the dates, times and locations specified on our web site, however, we reserve the right to cancel and/or change event dates, times and locations.  In the very unlikely event that circumstances dictate that an event is cancelled or postponed, any fees paid for the event will be refunded in full.

Legal Disclaimer

is a trading operation of Success Insight, providing dating and relationship services. 

TrueRapport takes no responsibility for validating the personal status or sanity of any person who participates in our services.  It is the responsibility of each person who engages in our services to satisfy themselves of the personal standing of other members they may meet through TrueRapport.

We do not independently screen or validate participants attending our events and we will not be held liable for any damages, direct or indirect, that may in any way arise out of meeting or communicating with anyone met at a TrueRapport event.

Confidentiality Statement

TrueRapport respects and understands the importance of your privacy and will never sell or share your details with any unrelated third parties.  All information you provide to us when registering with us will be used by TrueRapport solely for registering you on our events, database and mailing list.

Your contact details will not be shared with other participants of our events without your express permission to do so.  By registering on our event, we will share your first name only with other participants of our events. 

We may use your email address to contact you about upcoming events and announcements that we believe may be of interest to you. At any time, you may opt out of receiving such communications by sending an email to support@truerapport.com requesting to be unsubscribed from our mailing list.

General Disclaimer

We do not guarantee that our services, or any element of our services will meet your requirements, purpose and/or expectations.

We do not provide any warranty in respect of our service, results, availability, and/or uninterrupted use of the service due to any problem or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of Email or traffic congestion on the Internet or the Website.

Although TrueRapport has made every effort to develop a robust secure online booking service we disclaim liability for any security issues which occur as a result of using the online booking facility. If you have any technical difficulties when using the site, please email support@truerapport.com

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